FAQ

FAQ – Cleaning Services

1. What types of cleaning services do you offer?

We provide a range of cleaning services, including commercial and domestic cleaning. This includes regular office cleaning, deep cleaning, end-of-tenancy cleaning, and specialised services for homes and businesses.

2. Do you bring your own cleaning supplies?

Yes, our team comes fully equipped with all the necessary cleaning products and equipment. If you have any specific preferences or products you'd like us to use, we’re happy to accommodate but if you already have supplies we are happy to use them also.

3. How do you determine the cost of your services?

Our pricing depends on several factors, including the size of the area, the type of cleaning required, and the frequency of service. We provide customised quotes based on your individual needs. Contact us for a free consultation!

4. Are your cleaners insured and trained?

Absolutely! All our cleaners are highly trained, experienced professionals, and fully insured for your peace of mind.

5. Do I need to be home or at the office during the cleaning?

No, you don’t need to be present during the cleaning. Many of our clients provide access to the property, and we will secure everything once the job is done. If you'd prefer to be there, that works too—whatever is most convenient for you.

6. How can I book a cleaning appointment?

You can easily schedule a cleaning by calling us or booking online through our website.

7. What happens if I need to reschedule or cancel my cleaning?

We understand that plans change. Simply contact us at least 24 hours before your scheduled cleaning to reschedule or cancel without any penalty.

8. Do you offer one-time deep cleaning services?

Yes, we do! Whether it's a one-time deep clean, a seasonal refresh, or a pre and post-event clean, we can provide a thorough cleaning for your home or office.

9. What areas do you serve?

We provide cleaning services throughout London. If you're unsure whether we cover your location, feel free to contact us for more details.

10. Do you offer eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning products upon request. Let us know if you'd like to opt for green cleaning solutions, and we’ll ensure that only environmentally safe products are used.

11. Can you clean after business hours?

Yes, we offer flexible scheduling, including after-hours cleaning for commercial spaces to avoid disrupting your business operations.

12. What if I'm not satisfied with the cleaning?

Your satisfaction is our priority. If you're not happy with any aspect of the cleaning, please let us know within 24 hours, and we will make it right.

13. Do you offer contract cleaning services for businesses?

Yes, we provide regular cleaning contracts for businesses, tailored to fit your specific needs, whether it's daily, weekly, or monthly cleaning. Contact us to discuss your requirements.