1. Booking & Scheduling
- Clients must provide accurate details about their property and cleaning needs at the time of booking.
- Appointments are scheduled on a first-come, first-served basis and are subject to availability.
- Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
2. Access to Property
- Clients must provide access to the property at the scheduled cleaning time.
- If access is not provided, the appointment will be considered a missed service and may be subject to a fee.
3. Scope of Work
- Our services include standard cleaning as outlined in the service agreement.
- We do not perform tasks that require specialized equipment, hazardous cleaning, or excessive lifting.
- If additional services are required, they must be agreed upon before the cleaning appointment.
4. Liability & Damages
- While we take great care in handling your property, Fresh & Sparkle Cleaning is not responsible for pre-existing damages or fragile items that are not properly secured.
- Any claims for damages must be reported within 24 hours of service completion.
5. Payment Terms
- Payments must be made in full at the time of service unless otherwise agreed upon.
- Late payments may result in additional fees.
6. Right to Refuse Service
- We reserve the right to refuse or discontinue service if the working conditions are unsafe or if there are unreasonable expectations.
- In cases of harassment or inappropriate behavior towards our staff, service will be terminated immediately.